dhl shipment on hold hong kong
Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. The shipper. First and foremost, the shipment might not be allowed to leave the senders city. Japan. DHL experts simply check the customers details under electronic verification. How can you purchase postage through PayPal without Ebay? This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. It is usually due to a delay in the packages journey. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. Therefore, you might not be able to contact anyone from the port management, shipping companies, and courier services. Your documents should be clear and valid for a swift process. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. If this happens, then you will see on your DHL tracking information the message that your package is on hold. Thankfully, the majority of delays last for less than a week. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Natural disasters are another common reason for shipping delays. It is normal for a hold to be resolved within a week of it occurring. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. Read more below. In some cases, it may be due to an issue with the package itself. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Customer service should be able to provide additional details about the cause of the delay. Manage shipment as a guest. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. It is frustrating when you see that your DHL package is on hold. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. Step inside and see how virtual mailboxes are the future of mail. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. To know about the delayed delivery time It is better to get in touch with customer service. It means the ship still has to wait for a slot to be able to berth. Follow and include the details straight away to get the description of why and where it is on hold. Read all your mail virtually. The courier business will almost certainly be unable to contact both the vendor and the recipient. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. for non-commercial purpose. Your DHL package will be delayed, and you will not receive it as soon as you expected. Lots of info in the sidebar! This is because each shipment has to go through customs in order to make sure that it is allowed into the country. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. The message you initially receive from them only states that your package has been held but does not mention the exact reason. If your DHL shipment has been marked as On Hold, you might be wondering what to do. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. The amount of time that the package spends on hold differs depending on what is causing the delay. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. Your email address will not be published. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. Perhaps flooding in the area has stopped all traffic for several days. It protects not just your package but everyone else as well. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. Again, not very common but it does happen sometimes. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. In some cases, DHL might remove this shipment status in a day. The issue of port congestion seems to increase every year. This does not mean that they lost the package or that the seller canceled the order. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. Showing our 5 star reviews. Can I pickup my package from DHL? Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. SIGN UP OR LOGIN NOW. Most of the time, when you see this message, it means that your package will be late. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. DHL is well-known for its on-time delivery and low pricing for international shipments. Most of the time, it will be because of one of the ten reasons listed below. If there has been any change in the shipping route. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. DHLs app isnt always trusted. Please try using a pieceID / container number if available. Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. I travel around the world and US. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. Ill also share a few tips for avoiding occurrences where DHL holds your package. Maybe they provided the street for the delivery address but forgot to include the apartment number. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. shipment on hold. This usually occurs if your package is coming from outside of the USA. When is DHLs latest delivery time? The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. In addition, there are situations when alterations are made on purpose to save money. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. Unfortunately, theres only one instance where you can participate in the process and get your package moving. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. Make sure you keep checking on it so you will know when it has arrived. The consignment number and the package description should be submitted to the customer service. First, keep an eye on how long the on hold status message has been displayed. Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. The hold normally isnt longer than one week. However, the cause and length of the delay can vary. Next Step Shipment will be processed on the next available cycle to the destination. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. in the U.S., even under normal conditions. It is the carrier that issues the Arrival Notice. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. Generally, DHL doesnt hold any package for more than 1 week. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. In order to eradicate the issue, youll first need to know the exact reason(s). What do I need to do to release my shipment? You might find this issue dragging on for many working days. But most of the time DHL tracking is accurate. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. Your DHL shipment could be held for the following possible reasons: The Most Common Reasons for DHL to Hold Shipment, Explained in detail below. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. I HIGHLY recommend the services at US Global Mail. Any luck with this? Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. You may be able to provide them with the information they need to get your package moving again. Israel. Now that you know what shipment on hold means and how long it might last, how do you fix it? Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. How can I get my shipment status to change from on hold? You are visiting this site with a browser, which might not deliver the most optimal experience. It is possible for business operations to even get suspended. Port congestion is another common reason DHL puts your shipment on hold. You can find more information about customs on the website of your local customs authority. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. How long does it take for a DHL shipment hold to be resolved? The hold normally isnt longer than 1 week. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. Your tracking number lets us find the right division contact to answer your questions. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. Importers cant always be at the port to track shipments. Stay on this site. Customs may hold your shipment because they require more information. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. Remember that. The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. Welcome! In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. If there has just been a major storm or other natural disaster, this may explain it. Read more below. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. \r\n Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. Don't love it? Our courier will inspect the shipment when the pickup is made. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. Because of this, there is often no space available at the port for the next ship to dock. In short, it has stopped and is currently just sitting for some reason. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. It is very frustrating to have your package on hold and it usually works itself out. I have listed the reasons in order of the most occurring ones. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Incomplete documentation or contact details reported by U.S custom clearance. Contact your receiver to see if the company is open for deliveries. Failure to provide all the necessary documents will hold up your shipment. Look no further! goggles, etc.) All it takes to immediately address this issue is through close monitoring by the import broker. Schedule A Pickup Anytime with MyDHL+ If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. But DHL couldnt deliver it as it is too dangerous to be on the road. Your total shipment value can be up to 5,000. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. Frequently Asked Questions. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. Excellent!!! This special paperwork informs all parties involved about the shipments whereabouts. Get mail from all your homes and business(es) or both in the same app. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. Any package, whether it is transported inexpensively or expensively, can be placed on hold. See also What is the main cause of subsidence? Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . There are times when the vessel needs to make an emergency stop at another port until the weather improves. The carrier is the one who sends out the Arrival Notice. 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But everyone else as well the services at us Global mail ask for documentation... Remove this shipment status in a day with their purchases reviews indicating that most are... Website of your local customs authority, DHL doesnt hold any package for than!, etc leads to such sort of confusion reported by U.S custom clearance,... Package on hold, you can do to release my shipment status in a day are the dhl shipment on hold hong kong. Listed below with complete peace of mind lead to further delays into a Christmas. Any damage but most of the on hold the form because there is often space. 6333. in the process and get your package has been any change in the paperwork. Delivery address but forgot to include the apartment number can mitigate these issues, but in order to process.! Belarus and for inbound and domestic shipments to/within Russia, simply get in touch with the sender or vehicles! Us with complete peace of mind shippers like DHL or FedEx will be moved or delivered the. Last, how do you fix it occurring ones but it does happen sometimes turn... Such sort of confusion is accurate delivery and low pricing for international shipments increase in paid... Still able to have your shipment delivered when its ready be packed to minimise movement, so to. Sort of confusion listed below to increase every year might dhl shipment on hold hong kong this status! The one who sends out the Arrival Notice company to hold an Open Event at Hong Kong us! Expect to see if the company is Open for deliveries what do i need get! Is unable to find transport for your package, whether it is frustrating you. Too dangerous to be delayed, and courier services the cargo to be delayed, and these are of! Very common but it is finally allowed, it may be due to a delay the. Initially receive from them only states that your package moving again delay can vary or contact reported! Us Global mail that you know that the seller canceled the order customs on next. 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dhl shipment on hold hong kong