lucy in the sky customer service phone number
Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Ordered 1 month ago. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Contact Uploading & Non . Copyright 2023 Lucy in the Sky inc. All rights reserved. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. it was my first time ordering from Lucy in the sky. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. I never got any notification from them that my dresses would be late or anything. -Kate. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. In the case of any change-of-mind or sizing issues, we offer store credit. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Free Shipping Worldwide, over US$50. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. They usually reply within twenty-four hours of your query. Products used:None, sizing too inaccurate. LUCY IN THE SKY Help Centre. She helped me get everything sorted out with my order. You will receive your tracking number once your style/s have been shipped. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Just go to the Order History section, and view your order to see the 'Create Return Label' function. We're so sorry to hear that the length was an issue. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . Returns. Yes, it says so on the website -- READ THE FINE PRINT. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). We are not doing wholesale at this time. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. For international orders, any taxes or customs fees are the responsibility of the recipient. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. I will no longer be recommending this store. Free FedEx Shipping, over US$75. We may from time to time include third party links on our Website. For my troubles, I've been offered a $25 store credit. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. If you need help with returning we do have our returns in our FAQ. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. It is the size of a T-shirt. We're so sorry to hear that you have not received your refund yet. Customer service is awful. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. As soon as you place the order, it is processing on our end. We're so glad that Daniella was able to assist you. Please email us at resolution@lucyinthesky.email for further assistance. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. -Kate. You can email us at resolution@lucyinthesky.email for any further assistance. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. You can email us at resolution@lucyinthesky.email! After I returned both dresses, they refuse to refund my money for the 2nd dress. can't wait to buy more clothes from here in the future. As soon as you place the order, it is processing on our end. Contact us We're here to help and answer any inquiries/questions you might have. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Please note we cannot ship express orders to University/PO Boxes. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. These linked sites have separate and independent privacy policies. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. We do transparently state our return policy for customers to read prior to ordering. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. I wear a size 12, and the size 12 they shipped me barely fit over one leg. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. They have no customer service phone line. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. Status: Resolved. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. I HAVE NOT RECEIVED MY ORDER. Track. Products used:Still waiting for it to arrive (for 6 weeks)! Tip for consumers:Absolutely no refunds unless it arrived damaged. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Anyone can write a Trustpilot review. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Now 4 months later on 01/31/2023 I receive an email that is has shipped. If you need specific product measurements or have further questions, please email us at. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. International delivery is 5-10 business days. Hi Mike, Thanks for your feedback. You can email us at resolution@lucyinthesky.email so we can further assist you. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Hi KM, I reached out 5 days ago to see where it was. WHAT INFORMATION DO WE SHARE WITH OTHERS? The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Hi Hailey, Thanks for your feedback. United States. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. what is the average shipping time? Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. LUCY IN THE SKY Help Centre. Do not order from here. - Kate, Hi Jessica! It's pretty enticing because the prices are low and they always have free shipping and returns. Customer FAQs - LUCY IN THE SKY Help Centre. - Check in with your local post office, as packages are often held there for pick up. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Dannica Ramirez is a content writer for ClothedUp. LucyInTheSky headquarters 747 E 10th Street. Email: shop@lucyinthesky.email - replies within 24 business hours. Alternatively, you can attempt to place the order with a different card or try again later. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. The quality of the dresses was excellent, but my only issue was the 14-day return policy. Terrible return policy. This is where the problems start. -Kate. All international orders are shipped with DHL International Packet Plus. I wish they were more transparent with the type of quality on their website. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Last year I ordered and was refunded for the dress. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We're so sorry to hear that your order was delayed. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We have Live Chat and Email available for any questions or concerns. https://www.lucyinthesky.com/shop/index.php?route=account/login. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Luckily I was able to return it and get store credit pretty quickly. When the dresses came they were very cheaply made for the price they cost. All orders ship out of Los Angeles, we design all of our styles in-house. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. BBB Business Profiles may not be reproduced for sales or promotional purposes. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? BBB Business Profiles generally cover a three-year reporting period. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Will not refund my money and will only offer a store credit. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. Returns - LUCY IN THE SKY Help Centre. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Products used:None, I never received them. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Free Shipping Worldwide from L.A, no minimum. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Save my name, email, and website in this browser for the next time I comment. LUCY IN THE SKY IS OUR GO TO! Annoying, right?! Hi Bailey! Thanks for your feedback. We're so sorry to hear about the order. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. We're sorry to hear about the delayed order. Hi Jessica, We appreciate your feedback! But, not to worrythey charge your credit card as soon as you make the order. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Lucy in the sky is a great company from products to customer service I am always satisfied. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Please read the product description of each item carefully before purchasing. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Our small is generally the equivalent of a US Size 2. Thanks for your feedback. Sorry to hear that you had trouble reaching out to us. Designed in Los Angeles - New Arrivals Weekly. Poorly made clothing should be considered faulty. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Hi Kylie! Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Don't waste your time here! I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Now my daughter has no dress for homecoming and we are scrambling. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. They said they will refund me within 10 days without any explainations for their lateness. That's way too short for anyone, especially for teens who are going to their first dances! LUCY IN THE SKY. -Kate. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Thanks for your feedback. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? I have never been able to complete a return that quickly. Hi Matilde, Caveat emptor. there is a dress i like but it is all out of stock. Companies can ask for reviews via automatic invitations. Please select a topic, if you can't find what you need, fill out our contact form. Very cute dresses, but why not make them at least an inch or two longer?! Yet Lucy in the Sky refuses to give a refund. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Please email us at resolution@lucyinthesky.email if anything else. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. We're so glad you were able to reorder and get it in the time frame you needed. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. No! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I greatly appreciate the customer support 24 hour 7 days a week chat box. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. The dress we purchased did not fit at all like the photo depicted on the site. As a matter of policy, BBB does not endorse any product, service or business. Hi Grace, Thanks for your feedback. My advice to anyone. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Once a order has been shipped this cannot be canceled. I mean, short to the point where I can see her butt cheeks! This cost is not covered by us and is charged directly by your local government. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Overnight orders shipped Friday will be delivered Monday. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Feb 15, 2023. We're so sorry to hear about the order. We cover the cost of all domestic return shipping for all styles. Our privacy policy, which sets out how we will use your information. There are thousands other options. Thanks for your feedback. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Get the latest business insights from Dun & Bradstreet. Don't take the risk and give them your money. Complaint Type: Problems with Product/Service. Los Angeles, California 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? All orders are subject to availability and confirmation of the order price. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. She was very polite and helpful. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . www.lucyinthesky.com retains the right to refuse any request made by you. Thank you so much Daniella M!! We're so glad that our customer service team was able to assist you. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Im very disappointed.
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lucy in the sky customer service phone number