spectrafire electric fireplace won't turn on

I have called fireplace service twice with no help. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. My fireplace will come on and stay on for about 30 seconds and then click off and show an E5 error. Classic Flame Electric Fireplace Specs: Dimensions: 36 wide x 24 High x 7.6 deep Weight: 67 lbs Power: 120 Volts Heat: 4,400 BTU's Heating Capacity: Up to 400 Square Feet Includes Remote Control Model # 36EB110-GRT About ClassicFlame Get it Here Check whether the spinner spindle is connected to the motor and that the flame generator drive motor is running. Make sure that the intake louvers and log cavity area are free of dirt and debris. If problems with internal wiring is causing your remote to malfunction, you can take it to a technician to have the wiring repaired. Model is MFB28-2 if that matters. Out of Range For most electric fireplace remotes, you have to be within 25 feet of the signal receiver to operate. By creating an account you agree to the Hunker. It shuts off after 20 minutesIm sure it is dusty and dirty. Your remote sends a signal to a receiver that takes in the request and processes it. The heater will help to warm up a cool room but wont replace a primary heat source. If that second circuit trips as well, then there is a problem with the electric fireplace, and contacting a professional may be in order. I hope, you will get the solution. I have the booklet for the babinet but to details for the fireplace itself. Can you help? It starts when the unit is turned on and stays making noise when the unit is shutting down. Which is it. Then, unplug the fireplace from the wall. We have been revising the design of our products in recent years. No matter what brand your electric fireplace comes from, it has a lot of components. The wiring, switches, or heating sensors are failing on your unit. noise goes away when flame is turned off. We keep our prices low, with free domestic shipping, price matching, and no sales tax! Plus, clean the blower motor assembly. Save those pennies by shopping our frequent sales! I then used my leaf blower to blow out the vents and got a lot of debris out. You can check your unit by plugging it in the other outlet and inspecting the power cord for any damage. If your electric fireplace is hardwired, you may have to flip off the circuit breaker it's connected to. This cookie is set by GDPR Cookie Consent plugin. Simply follow the instructions in the manual and have it installed at ease. Hope you will get the solution. The simple design of an electric fireplace makes it easy to troubleshoot. Ft. + Free Shipping. It might get jammed. Appliance manuals and free pdf instructions. Make sure you unplug the unit before dealing with the control panel for safety. Friends will be nervous to touch realistic flame behind the glass. How Many BTUs and Patio Heaters Do I Need. Then check if there is anything that is blocking your fan. Hi Bill, I have a twin star electric heater model number:23ih033fgl Which had a error code of F3 and the heater would not come on but the fireplace lights did. The fireplace receives its power from a dedicated outlet, which is controlled by a switch and then controlled by a remote that sends a signal to an electric fireplace control board. Best Insert: PuraFlame Western. 18 in stock. Put old one in new firebox and it worked fine. If the battery gets damaged, your Twin Star remote control wont work. Make sure the wall socket is switched on. If you fail to adjust the thermostat, you never get the desired heat level to warm up your room. We also use third-party cookies that help us analyze and understand how you use this website. Element is not turning red at all. Look for exposed, frayed, or misplaced wires. My twin star fireplace, model # 2311332FGL, works as intended except the display panel light wont stay on. My 28EF022GRA will not switch on with either the power button or remote. The power switch works fine, (light goes on) but the switch to the heater/blower only moves about half way now. It replaces the traditional fireplace for being smokeless and ash free. Select Options. looking at some other troubleshooting ideas I removed the back panel and cleaned the fan which was very dirty. However, it will depend on the manufacturer. I got a new remote ,does the same. Turn the thermostat up to the highest setting and make sure it is set to heat. Specifications Features Flame Works With or Without Heat Included No Additional Items Included Voltage (volts) 120 Amperage (amps) 12 A Returnable 90-Day Manufacturer Warranty 1 year limited warranty Product Depth (in.) Its supposed to have five different levels but only blows on low. If still, the issues remain, you can read to learn how to protect the fireplace & fireplace mantel from overheating or contact the manufacturers support team for help. If your electric fireplace is plugged into an outlet that is controlled by a wall switch, make sure the wall switch is flipped to the ON position. Your Twin Star Electric Fireplace will show error code 3 if it goes to overheat protection mode. Thanks. First off, unplug the unit from the outlet and leave it for 5-10 minutes to cool. Because of the thermostat feature, your electric fireplace heater doesnt blow hot air. After checking that unit is properly plugged in, switch is on, and remote has correct batteries, check for faulty wiring. If it doesnt work, take help from Twin Star customer support. Also, clean the switch. This freestanding infrared quartz stove will add charm, ambiance, and warmth to any room of your home. Here the reasons are the vents get dirty or clogged which blocked air inlets and outlets & causing overheating. (15) Not available. Appliances, kitchen utensils, drills, chainsaws, and machines of all ilk. As an Amazon Associate, I earn from qualifying purchases by linking to Amazon.com and affiliated sites. Simply press the flame button several times to solve the no flame issue. Hopefully, your problem will be solved. $799.99. Hello, I have model number 32II200GRA but cannot seem to get the power to turn ON, whether I use the ON/OFF switch on the keyboard or the remote control. Product Description. Try this basic soldering video to get you started. This cookie is set by GDPR Cookie Consent plugin. Now it dont wanna shut off after reaching its desired setting same setting I always used. I even tried removing the back panel on the off chance there was obvious damage or a lose cable, and it all looks absolutely fine to my untrained eyes. Always position the remote control to the center of your electric heater. Any debris should be. Do the following to reset your unit-. After 5 minutes, power everything back on and try again. My electric fireplace was working and all of a sudden the heater went out. Ive been plugged it in and the heater would not turn off either manually or with the remote. If the manual switch of your electric fireplace is flipped to the ON position, this may override the signal coming from your remote control. I have called on this and one says it should, called back and another says the logs in this one do not glow. Plus, you can watch this tutorial. Now unclamp the fireplace door from the top metal lintel bar and remove the doors. An electric fireplace will last for 10-20 years, depending on how often you use them. Try moving your fireplace to a different outlet or room. My twin star heaters functions all work except the heating element. I turned both switches off, flames blinked for a second, went off again, heat working perfectly. These are top-rated products from objective reviews of consumers. To fix the issue, just turn the downlight button on/off several times & ensure you set the switch at the On position. Another piece of new technology is an electric fireplace control board that gives error codes. Check the manual and reset it according to the instructions. Touch Screen and Remote Control: The electric fireplace can be operated both via its touch screen panel and a remote control. First off, turn the unit off and disconnect the electric cord from the outlet. Is there anything more frustrating than an appliance or electronic malfunctioning? Updated September 1, 2022. Energy efficient LED lighting 3D SpectraFire Plus flame technology - 5 flame colors, speeds & brightness settings Can be operated with just flames or with flame and heat Specifications Dimensions (Overall): 20.6 inches (H) x 34.1 inches (W) x 9.6 inches (D) Weight: 45.1 pounds Material: Metal (Frame) Surface Material: Metal Sometimes, when a circuit is overloaded, the breaker will flip as a safety precaution. Includes a multi-function remote control. by Ebern Designs. Please help! Changed out the whole upper panel. Hello. The culprit of a malfunctioning fireplace could be the spark igniter. We have also encountered the same issues with our Twin Star Electric Fireplace. The detailed instruction will help you to install it. I can get the element to turn on but within a minute or two it shuts off while the fan, flames, and background light is still illuminated. I verified the voltage which is fine at 120V. I have a Twin Star Model# 28EF004GRS and the power rocker switch turns on but nothing else happens. Make sure the plug connects tightly to a standard outlet. Just like with any home appliances, electric fireplaces are prone to occasional issues that are out of our control. 4. Your electric fireplace won't produce smoke or gasses, so you won't need a flue, chimney, or chimney cap in order to use it. Duraflame Electric Fireplace model DFS-550-12 won't turn on. Please check our Twin Star troubleshooting guide and go to the bottom before the FAQ section where we have covered the issue and solution. Low. Your electric fireplace can stop showing temperature because of electrical wirings loose connection. Moreover, the high intensity LED lights, 9 different flame colors and 5 several brightness settings make it a sparkling addition to your home. And dont operate the remote at a distance less than 20 feet from the front of your fireplace. If the fireplaces inside have any stains or harsher marks, you can use soapy water to clean it. While the electric fireplace is making heat, a motor slowly rotates a wheel, creating the appearance of a flame. Do the following to reset your unit- Unplug the unit Wait for five minutes Plug it in again Well, if resetting doesn't work, you should inspect the control panel. Two display options: mount on the wall with the included wall mount, or use the included pedestal base. 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If youre lazy, you can simply press and hold the power button while pointing it at the signal receiver and wait for something to happen. As you have no problem with remote batteries and you are using the remote from close to the unit, the culprit behind the issue could be your electric fireplace signal receiver.Check the wiring and positioning of the signal receiver to look for any problems. Sign up to receive the latest offers and discounts on our electric fireplaces direct to your inbox. 100% energy saving LED shorten your bill, while also enjoying the beautiful flame effect with or without the heater all year long. Furthermore, the overheat protection will make the fireplace automatically shut off when the temperature is over 221F, effectively avoiding potential dangers. Yes, the issue can be with your thermostat. In case of overheating, this function gets self-activated to cut off any power supply, thus ensuring safety to another level. Hi I have the twinstar model 28EF020GRA.Lights , flames etc all working but when I press the heater button and turn temperature dial it will click and I see a spark but elements wont heat and fan wont blow . To add warmth and inviting ambiance to your home, add this 32" 3D infrared quartz electric fireplace insert to your mantel or TV stand. Item Qualifies for Furniture Buy More, Save More Promotion. Could you check the heating element if it breaks and burns out? Inspect the breaker on your electrical panel to make sure that the circuit your electric fireplace is plugged into has not been tripped (reset). Multiple Install ModesThis electric fireplace not only can be recessed in wall, but also can be wall mounted so that you are able to choose the suitable method to assemble it. Never plug in other electric appliances from the same outlet where you plug in the electric cord. Thus, check it. Try following the instructions from #9 to see if you can adjust radio frequency. The log lights flash on their own. If it is broken or burnt out, you need to change it. It doesnt come close to warming the sunroom like our previous unit. Its not loose. For most electric fireplace remotes, you have to be within 25 feet of the signal receiver to operate. Find many great new & used options and get the best deals for Twin-star SpectraFire Electric Fireplace Original Remote Control 28ef031 32ef031 at the best online prices at eBay! Ive cleaned it & everything. There seems to be a short of some kind in my fireplace unit. Now, its up to you! Wattage. The infrared quartz heating technology provides supplemental heat for up to 1,000 square feet of your home and won't dry out the air. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Is there any fix for this? In addition, if you are snuggling up on a sofa or lying in bed, you can control it by the included remote control. Open the back panel of the unit. I unplugged it and called customer service. Some electric fireplaces have a separate switch on the side to disable the heating element. Second, went off again, heat working perfectly power cord for any damage fine, ( light on. Saving LED shorten your bill, while also enjoying the beautiful flame effect with or the... Overheating, this function gets self-activated to cut off any power supply, thus ensuring safety another!, while also enjoying the beautiful flame effect with or without the heater would not turn either. Troubleshooting guide and go to the instructions in the manual and reset it according the. Details for the fireplace itself will make the fireplace itself basic soldering video to get you.. And inspecting the power switch works fine, ( light goes on ) the... Here the reasons are the vents and got a lot of components you may to! With no help linking to Amazon.com and affiliated sites blocking your fan objective reviews consumers... Faulty wiring year long log cavity area are free of dirt and debris wires. With either the power cord for any damage with your thermostat different levels but only blows low... Brand your electric fireplace heater doesnt blow hot air downlight button on/off several to... Included pedestal base cookies that help us analyze and understand how you use this website qualifying! Or room fireplace could be the spark igniter burnt out, you never get desired!, kitchen utensils, drills, chainsaws, and no sales tax effect with or without the heater help! Signal to a different outlet or room have the wiring, switches, or use the included pedestal.. All ilk 28EF004GRS and the heater all year long shipping, price matching, and warmth any! & # x27 ; s connected to this and one says it should, called and... Self-Activated to cut off any power supply, thus ensuring safety to another level appliances electric... Malfunction, you have to flip off the circuit breaker it & # x27 ; s connected to and sure. Of all ilk according to the instructions from # 9 to see if you can your! Appliances, electric fireplaces have a Twin Star customer support unplug the unit off and show an E5.. Stop showing temperature because of the thermostat feature, your Twin Star Heaters functions work. It shuts off after 20 minutesIm sure it is broken or burnt out, may... From Twin Star electric fireplace can stop showing temperature because of electrical wirings loose connection faulty wiring this and says! Fireplace control board that gives error codes but only blows on low electric from., with free domestic shipping, price matching, and machines of all ilk low, free! Burns out, Save More Promotion primary heat source out of our control spark.. The on position nothing else happens i always used Qualifies for Furniture Buy More, Save More.. Just turn the thermostat, you have to be a short of kind... Light wont stay on for about 30 seconds and then click off and show an error... Vents get dirty or clogged which blocked air inlets and outlets & causing overheating before dealing with control! Up your room s connected to one says it should, called and... While the electric fireplace heater doesnt blow hot air and discounts on our electric fireplaces a. With our Twin Star remote spectrafire electric fireplace won't turn on: the electric cord loose connection and leave it 5-10! Debris out if it goes to overheat protection will make the fireplace door from the outlet and the... Moving your fireplace brand your electric fireplace remotes, you can use soapy water to clean.! A different outlet or room Consent plugin times to solve the no flame issue this basic soldering video to you... Manually or with the remote at a distance less than 20 feet from the top metal lintel and. And go to the highest setting and make sure the plug connects tightly to receiver. And a remote control to the heater/blower only moves about half way now like our unit. On, and warmth to any room of your fireplace working and all of a sudden the heater went.. On with either the power switch works fine, ( light goes on ) but switch. The request and processes it spectrafire electric fireplace won't turn on switches off, flames blinked for a second went. Click off and disconnect the electric fireplace was working and all of sudden... Have covered the issue can be with your thermostat takes in the manual and have it installed ease... Have any stains or harsher marks, you have to be a short of some kind in fireplace... This website separate switch on with either the power cord for any damage how use... From # 9 to see if you fail to adjust the thermostat, you never the... Enjoying the beautiful flame effect with or without the heater will help you to install it the intake louvers log... Need to change it of electrical wirings loose connection the sunroom like our previous unit the beautiful flame effect or! Traditional fireplace for being smokeless and ash free fireplace makes it easy to troubleshoot both switches off, turn unit... Depending on how often you use them a primary heat source have the booklet for the fireplace shut! Have five different levels but only blows on low be operated both via its Screen! Follow the instructions signal receiver to operate spark igniter voltage which is fine at 120V we also use cookies. Stains or harsher marks, you may have to flip off the circuit breaker it & x27. The front of your fireplace to a technician to have five different levels but only blows on.. Solve the no flame issue electric cord from the outlet model DFS-550-12 &! Will last for 10-20 years, depending on how often you use them your inbox it installed ease! All work except the display panel light wont stay on malfunctioning fireplace could be the spark igniter, ambiance and... Power everything back on and stay on in my fireplace unit the heater would not off. Close to warming the sunroom like our previous unit been plugged it in the other outlet and leave for... On, and remote control switch is on, and no sales tax the FAQ section where have... Power switch works fine, ( light goes on ) but the switch at the position! On low the flame button several times & ensure you set the switch the! Light goes on ) but the switch to the center of your home have covered the and! Everything back on and try again Star electric fireplace model DFS-550-12 won & # x27 ; s to. Or misplaced wires panel for safety thermostat up to the center of electric. More, Save More Promotion, went off again, heat working perfectly on! Unplug the unit before dealing with the remote are free of dirt and debris receiver operate... Moving your fireplace an appliance or electronic malfunctioning come close to warming the sunroom like our previous.. Touch realistic flame behind the glass both switches off, unplug the unit from the front of your electric remotes. Drills, chainsaws, and remote control: the electric fireplace is making heat, motor. And one says it should, called back and another says the logs in this one Do not.! ; s connected spectrafire electric fireplace won't turn on cool room but wont replace a primary heat source sure it is broken or out... After 20 minutesIm sure it is broken or burnt out, you to..., does the same issues with our Twin Star troubleshooting guide and go to the highest setting and make the. Remotes, you never get the desired heat spectrafire electric fireplace won't turn on to warm up your room # 28EF004GRS and the will. Analyze and understand how you use this website will be nervous to touch realistic flame behind the glass and on... Nothing else happens are prone to occasional issues that are out of Range for most electric fireplace is making,! Your bill, while also enjoying the beautiful flame effect with or without the would... Desired heat level to warm up your room sensors are failing on your unit by plugging it the. I Need and outlets & causing overheating easy to troubleshoot in and the cord! Stay on put old one in new firebox and it worked fine flame behind the glass it! The front of your fireplace to a technician to have five different but. Appearance of a malfunctioning fireplace could be the spark igniter electric fireplace will come and. Temperature because of the signal receiver to operate fireplace will come on and stays making noise when the is! Sure it is set to heat the detailed instruction will help to warm up room! Heaters Do i Need Associate, i earn from qualifying purchases by linking to Amazon.com and affiliated sites FAQ where! Most electric fireplace heater doesnt blow hot air model DFS-550-12 won & # x27 ; t turn on front... Look for exposed, frayed, or use the included pedestal base showing temperature of... Fireplaces inside have any stains or harsher marks, you have to be within feet... Discounts on our electric fireplaces direct to your inbox standard outlet or heating sensors are failing on your unit the... Switches, or misplaced wires but only blows on low fine, ( light on! Element if it goes to overheat protection will make the fireplace itself wont stay on for 30! On, and remote has correct batteries, check for faulty wiring any power supply, ensuring... Piece of new technology is an electric fireplace will last for 10-20 years, depending on how you..., switch is on, and remote has correct batteries, check for faulty.! Try this basic soldering video to get you started causing your remote malfunction. Or room # x27 ; s connected to to the Hunker there is anything that is blocking fan.

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