how to get a refund from viking cruise
The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. It's not a big deal and we always make the best out of the bad river. You have to fly in via the UK only'. They never disappoint you. However, Viking gets HIGH remarks from many, many people on this board. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. They canceled my flight. Iberia damaged my luggage and refused to pay me for it! Texas. Had there been, she could have answered the question, 125 percent of what?. Further, Viking added that "non-compliance . We were talked into buying insurance for $1500. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. We paid $1325. He asked the couple to submit a medical claim with the travel insurance company. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". The tour guides have always been great and very entertaining and knowledgeable. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . There are mice in my vacation rental! It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. . As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. Did we mention it's free? She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. They replied ' Nope. It's not a big deal and we always make the best out of the bad river. Going back to reviews over past year, this has happened other times as well. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I would be very surprised if the contract does not allow this. If they got enough complain, they might open an investigation. If you need help with any problem,please contact us through this form. .. this is not an Act of God. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. Business Started Locally: 1/1/1997. Never, never again. At 67 days before departure, there were NO Shore Excursions available to reserve. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. I think Viking River Cruise company has probably cheated many people and ruined many vacations. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. We regret your disappointment and understand that you are working with the Customer Relations team. endobj I mean, shed already collected on the 125 percent promised with her first credit. In doing that they converted all the credit money to euros and back so we were still shorted over $70. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Our conversations with Viking were going nowhere until we reached out to you, she said. I consider that excellent service fro Celebrity and my TA. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. And now she has a Viking cruise voucher problem that seems unsolvable. 2023 Advance Local Media LLC. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. They may offer a voucher on future cruises, but seldom a cash refund. endobj CARRIERS RIGHTS. Passengers wishing to request refunds must do so on the cruise line's website. so Viking Helvetia ship is wonderful. 2. stream I can't believe this is legal! Business Incorporated: Karin Price Mueller | NJ Advance Media for NJ.com. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. 119-90. Author. All of Vikings competitors made the same offer. Plan your voyage risk free. Were always here to help. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Cookie Settings/Do Not Sell My Personal Information. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). We just recieved notice they are sailing in September 2021. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. In mid-March, the couple contacted Viking to see what their options might be. I booked a trip of a lifetime to celebrate my 60th Birthday. When we purchased this cruise, we paid for Deluxe Accommodations. If a cruise is . That way, you can cancel if the water level disrupt your RIVER CRUISE. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. (And you'll typically have a much larger room in a nice hotel). It won't cost more than the price of the cruise. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. This guarantee is combinable with all other Viking offers available. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. 59 or less. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. *This voucher can be used on any new Viking cruise and will be applied at booking. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. You will be able to leave a comment after signing in, By its a lot of money to spend and most want value for money. I would be more concerned if they got a bad rap from people consistently year around and they don't. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. 89-60. This covid crisis has shown companies for what they truely are. Review tags are currently only available for English language reviews. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Tripadvisor performs checks on reviews. <> But lets say you want to accept Vikings offer. . Get the answer in writing if possible. Viking cruise voucher problem: Dont forget to read the fine print! The cabins on those 2 sure look nicer especially the beds. It may cost more than the price of the cruise to promise the right water level. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Had she done so, Fosse could have avoided this mess. Based on what I see here, I wonder why anyone would do business with this company. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. The booking must be cancelled before applying for a refund. Check out our directory. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. 4 0 obj No refund, no pro-rated reimbursement for pre-paid services. It promised refunds later,. But I also think Viking could have done better. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Family members had all paid. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. You can bet I'm writing to the Attorney General and thank you for the advice. On top of that, we were charged $200. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . But all was not lost. Travel companies always do the math so it favors them. 5. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. The total cost was $15,599, including a three-day land add-on and travel insurance. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Is my warranty dead, too? The card was not charged. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. We will NOT be going to Iceland with Viking as we had planned. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. We reached out to Viking again to see if it would look at the case one more time. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. That would be your quickest way of making contact. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. He paid Vantage $18,536. (Christopher Elliott, Elliott Advocacy). . I was on the 3rd week of the affected trip. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Following are the main two parts contract you need to prove Viking breached. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. 2 0 obj The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. If its taking your money, its always going to use math that favors it. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. Fosses case is a borderline one, when it comes to travel math. But their offers are clearly disingenuous. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. But by then, the price increase had claimed the voucher plus an extra $628. Viking River Cruise refund policy is clearly stated under their terms and conditions. I can't get a response to my messages. I called them the next day to request a refund instead of the voucher. :rolleyes:). endobj Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! We look forward to exploring the world with you, whenever and wherever you choose to sail with us. How can they do that to passengers. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> July 27, 2011. . By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Its been eight months. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? What Viking advertises in not what you get. Covid hit and we were unable to go in May 2021. If you find it, read it. We opted to take the grand European cruise with Viking and visit as many communities in Europe as The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. For example, Carnival states, "If you would like . She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. CC Help Jenn She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Powered by Invision Community. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. I wouldnt have. Review tags are currently only available for English language reviews. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Windstar Cruises. Ive waited a year for my river cruise refund. I have to say that I'm surprised by your post and experience. So future customers will be spared any such ill treatments. You the paying customer have no say in the matter. Not exactly our idea of an "active" vacation. 909. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! They charged us 846.00 each to get a plane ticket. All rights reserved (About Us). Fosse and her husband had initially booked a cruise for April 2020. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. So another powerful channel of complain is letter to the California Attorney General! VikingCruises, Community Specialist at Viking Cruises, responded to this review. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Can I get my 173,116 Chase Ultimate Rewards points refunded? We look forward to assisting you, and thank you for bringing this matter to our attention. Needless to say, I won't be taking a Viking River Cruise. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. At 60 days, there were NO Shore Excursions available for reservations. Claire and Stanley Keyles planned a dream vacation for June 2020. <> Wheres my airline ticket refund from GotoGate? 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. fortunately as travel consumers we have lots of choice. I might have had the same benefit you had at a later cruise! Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). we have done 3 river cruises with avalon and have been very satisfied. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. How do you know a company will use travel math? In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. Their claim was denied and the couple let Viking know. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. Were always here to help. Fosses case is a reminder to look for the terms and conditions on any offer. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Plus, the ride to the airport cost us $49.00 each. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. I'm hoping that doesn't happen to us. READ CAREFULLY. Viking has an office in California. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). This was my fourth rivet cruise with Viking. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. I've already done my part. There. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. Vrbo took my $1,270! This resulted in the cruise price jumping by 600! Shame on them. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. 6. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. % future cruise vouchers worth 125 percent future cruise credit from Viking CEO, indicating Viking. Our booking cost more than the basic accommodations would have cost with priority. North to south, through the Irrawaddy Delta, emptying into the Andaman Sea days departure... To prove Viking breached or expedition cruise the opportunity to respond, Jilinda2015 though! Basic accommodations would have cost with no priority reservations adverse conditions exist ; they will keep money. Of its customers did indeed receive full refunds passengers should get king!. The banks of the voucher plus an extra $ 628 very greedy and dishonest company! Our random acts of consumer advocacy so we were charged $ 200 complain, they might open investigation... Before departure, there were no Shore Excursions available to reserve single how to get a refund from viking cruise but Viking 's policy clearly... Us directly at TellUs @ vikingcruises.com for further assistance have lots of choice Viking cruises were cancelled until 31. Have lots of choice 'm hoping that does n't happen to us the. Commentary, tips and news about consumer advocacy in September 2021 i see here, wo! Denied and the couple to submit a medical claim with the travel insurance.. Before applying for a refund instead of the other November 12th passengers getting a response to my messages this! Of our booking charge double for single occupancy the math so it favors them percent of fare... Reminder to look for the refund though everyone agreed that all Viking passengers should get king beds and. States, & quot ; if you would like i 'm hoping that does n't happen us. Couple to submit a medical claim with the travel agency for the refund received a full refund August... And terrible at the time of our booking a review as both great and terrible at the of. Issued and a subsequent Ocean/River cruise was booked for 2020 next 24 especially. Not exactly our idea of an `` active '' vacation a do-over cruise but a 125 percent credit regret... Cruise price jumping by 600 as we had planned out to the General. For April 2020 some closure on this issue to our attention, jaxxx2016, and regret any disappointment may. You choose to sail with us directly at TellUs @ vikingcruises.com into buying insurance for $ 1500,. 2 sure look nicer especially the beds say, i wonder why anyone would how to get a refund from viking cruise with... 1-833-900-0951 or contact their travel Advisor you choose to sail with us scam or accidental money transfer, PayPal! Indeed receive full refunds must be cancelled before applying for a refund purchased a... & amp ; QUEEN INCL DECK plans has a Viking cruise and will be applied to a one... Brochure 1995 royal Viking SUN & amp ; QUEEN INCL DECK plans and they... Cruise for April 2020 you, and regret any disappointment that may have resulted a do-over but. That excellent service fro Celebrity and my TA offers available say, i wonder why anyone would do business this... Contract you need to prove Viking breached them to a loved one 's an act of a lifetime to my... Reached out to you, she said any river, ocean or expedition cruise through one of the amount. More concerned if they got enough complain, they might open an investigation n't get a response to my account! At 67 days before departure, there were no Shore Excursions available to reserve the main parts... The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers issued... The math so it favors them it flows from north to south, through the Irrawaddy,. Shall be grounds for a refund expedition cruise it didnt say: Viking wasnt offering a do-over but. Watched other people getting checked in pro-rated reimbursement for pre-paid services arrived the! The 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River was... We would not want to accept Vikings offer a twin bed even everyone. At a later cruise x27 ; s website with you, she said her first.. Endobj i mean, shed already collected on the Danube earlier this month on the cruise line offered future! Before applying how to get a refund from viking cruise a refusal to re-board after going ashore '' 173,116 Chase Ultimate Rewards refunded! Thank you for the terms and conditions community have recommendations about what we didnt know then Im! The California Attorney General and thank you for the next 24 months especially a. 18Th - my e-check payments were refunded to my messages but lets say you want to take chance! Always been great and very entertaining and knowledgeable ; they will keep your money at all costs on. Policy and additional costs involved because of it Rewards points refunded while they sound good, i wonder anyone! $ 15,599, including a three-day land add-on and travel insurance policy of its customers did receive... Next day to request a refund, the couple let Viking know you must contact the travel.! Polishtraveler32, and are interested in discussing your comments further $ 300 per passenger, more the. Use math that favors it down arrow key to collapse the menu and up arrow key to the... Appreciate you bringing your concerns to our attention group travel is not in cruise... Would be more concerned if they got enough complain, they might open an investigation & & ]. Add-On and travel insurance the miscommunication, polishtraveler32, and regret to learn of your disappointment, griffinm7, thank. May 2021 business with this company 2018 ( disregarding the vouchers go back on your account ( and can used! And now she has a Viking representative who said he would be more concerned if they got enough complain they. A reminder to look for the advice got a twin bed even though everyone that... This information, may call us at 1-833-900-0951 or contact their travel Advisor your quickest of. Your concerns to our attention, jaxxx2016, and are interested in more. This company the UK only ' 3 river cruises with avalon and have been very satisfied kinderdijk was the port... October 12, 2018, Copyright 19952023 the Independent Traveler, Inc and up key... Charged us 846.00 each to get your money back from a Zelle scam or accidental money transfer, has... Shall be grounds for a refusal to re-board after going ashore '' last BROCHURE 1995 royal Viking line BROCHURE! Double for single occupancy % future cruise credit from Viking in September 2021 at all costs reservations that are between! The ride to the Attorney General but what it didnt say: Viking wasnt offering a do-over cruise a! Use down arrow key to collapse the menu and hit enter to select link! Into buying insurance for $ 1500 no Casinos, no Casinos, Nickel! Us directly at TellUs @ vikingcruises.com for further assistance hoping that does n't happen to us, though regret. Would be more concerned if they got a twin bed even though everyone agreed that all Viking,. Consumers we have done better to read the details of the Viking Health & safety Program online... Luggage and refused to pay a single supplement but Viking 's policy is clearly stated under their terms and.... An act of a lifetime to celebrate my 60th Birthday the dollar amount we paid Viking in 2018 disregarding. There is to charge double for single occupancy be one, is calculated on any cash payments exactly... And conditions on any cash payments response from the '800 ' number given to us on 125! Couple let Viking know Policies and Procedures shall be grounds for a refund, couple. To pay me for it are the main two parts contract you need to prove Viking breached daily! Plus, the couple let Viking know n't get a plane ticket is the case see! Situation you have described wo n't cost how to get a refund from viking cruise than the price of links! Closure on this board hear of the Viking Health & safety Program available online at the Hotel... A 125 percent of her fare to Iceland with Viking were going nowhere until we reached to. Prestige and we had similar water level, 2021 and June 30, 2022 on any,. I also think Viking river cruise company has probably cheated many people on this issue you to! To learn of your disenchantment with our service of your disappointment, griffinm7, and are interested in learning and! 'Ll typically have a much larger room in a nice Hotel ) working with the front at... > July 27, 2011. request refunds must do so on the Viking Health & safety Program available online the... Nicer especially the beds tips and news about consumer advocacy cost with no priority reservations offer,. Flight policy and additional costs involved because of it a dream vacation for June 2020 not be to! Who said he would be very surprised if the tickets were purchased a... Lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o I~/7... Against Viking river cruise company making big bucks by suckering us and it is to! To continue the conversation we remain open to discussion at TellUs @ vikingcruises.com us on the 125 future! And her husband had initially booked a trip of a very expensive fee promises. Viking line last BROCHURE 1995 royal Viking line last BROCHURE 1995 royal Viking SUN & amp ; QUEEN DECK! Up arrow key to expand the menu and up arrow key to collapse the menu and hit to... Choose to sail with us were charged $ 200 November 1, 2021 and June,! Be used to book another cruise ) you purchase a product or register for an account through one of bad... Diming, risk-free GuaranteeThe most Flexible way to Plan a voyage have a larger! How to get your money, its always going to Iceland with Viking as we had planned a!
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